Amanda Abbott is a Partner and Chief Operations Officer of The Gridwell Group and a seasoned revenue and customer experience strategist with more than 30 years of experience helping organizations scale with intention. She specializes in aligning customer journeys, revenue strategy, and  operational systems to drive sustainable growth and profitability.

Amanda’s background spans startups and large global enterprises, where she has led large-scale initiatives focused on customer lifecycle optimization, analytics-driven decision-making, and operational efficiency. Her work is rooted in translating complex data into clear strategy and building systems that support both growth and long-term customer value.

At The Gridwell Group, Amanda leads operational strategy and systems design—working alongside leadership teams to improve execution, streamline customer-facing operations, and ensure growth is supported by disciplined processes and scalable infrastructure.